Support & service

Conversational Team-Based Text Support & Service

Keeping connected takes time and energy. Texting helps businesses and teams manage, assign, support and service customers.

Need to reduce phone time? Texts get up to 98% open rates.

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Conversational Text Support

Manage and assign SMS and MMS text conversations as a team using your business landline number.

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Automated Follow-Ups

Reduce phone time with follow-up texts and scheduled reminders for any time in advance.

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Auto-Confirm Appointments

Set up text alerts and keyword-based autoresponders for appointments and answers to account questions.

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Automatic Out-of-Office Texts

Keep daily operations running smoothly and manage expectations with automatic out-of-office texts.

Conversational support & service

Keep things conversational and text as a team.

Customers and clients prefer personalized, authentic interaction and they want it in real-time. Texting helps teams keep things conversational.

  • Manage and assign inbound and outbound texts from a shared inbox.
  • Resolve support and service issues with SMS and MMS messages.
  • Text-enable your 10-digit business landline or set up call forwarding.
Automate & schedule

Reduce phone-time with auto-texts and follow-ups.

Calls can be costly interruptions. Texting makes it easy to auto-answer questions and proactively schedule text alerts, reminders and follow-ups.

  • Schedule one-time and recurring text messages any time in advance.
  • Send texts to individuals or broadcast to entire contact lists or groups.
  • Schedule “on-my-way” texts, service follow-ups, alerts and updates.
Autoresponders

Auto-confirm appointments and account information.

Set keywords to automatically trigger a text message response for hours of operation, open appointment dates, and appointment confirmation.

  • Use keywords like “CONFIRM” or “RESCHEDULE” for prompt responses.
  • Chain keywords together for confirmation and scheduling workflows.
  • Use keywords like “ACCOUNT” or “DUE” to auto-answer questions.
Out-of-office text messages

Manage expectations with automatic out-of-office texts.

Text automatic out-of-office message when you’re away. Perfect for small businesses and offices with variable hours of operation.

  • Set weekend and weekday availability on an as-needed basis.
  • Create auto-response text messages based on your own operating hours.
  • Contacts receive texts immediately from a 10-digit phone number.
Integrations

We get along well with your other business tools.

Sync MessageDesk with your other business tools to save time, keep things consistent and get real-time access to info.

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See all integrations

Additional Resources

Check out these additional customer service and support resources.

Guide to SMS Customer Service & Conversational Messaging
Learn how an SMS texting service works for customer service and conversational messaging. We show you 7 ways to provide SMS text support + free templates.
Messaging | 11 min. read
How to Text Appointment Reminders | Guide + Free Templates
Learn how to use a reminder service to reduce no-shows and improve your scheduling experience.
Messaging Insights | 13 min. read
How to Choose the Best Business Text Messaging App
12 things to consider when choosing the best business texting app for your business or organization.
Messaging Insights | 7 min. read
Start texting for $14/month

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