Talk to Sales:
Need to reduce phone time? Texts get up to 98% open rates.
Conversational Text Support
Manage and assign SMS and MMS text conversations as a team using your business landline number.
Automated Follow-Ups
Reduce phone time with follow-up texts and scheduled reminders for any time in advance.
Auto-Confirm Appointments
Set up text alerts and keyword-based autoresponders for appointments and answers to account questions.
Automatic Out-of-Office Texts
Keep daily operations running smoothly and manage expectations with automatic out-of-office texts.
Conversational support & service
Keep things conversational and text as a team.
Customers and clients prefer personalized, authentic interaction and they want it in real-time. Texting helps teams keep things conversational.
- Manage and assign inbound and outbound texts from a shared inbox.
- Resolve support and service issues with SMS and MMS messages.
- Text-enable your 10-digit business landline or set up call forwarding.
Automate & schedule
Reduce phone-time with auto-texts and follow-ups.
Calls can be costly interruptions. Texting makes it easy to auto-answer questions and proactively schedule text alerts, reminders and follow-ups.
- Schedule one-time and recurring text messages any time in advance.
- Send texts to individuals or broadcast to entire contact lists or groups.
- Schedule “on-my-way” texts, service follow-ups, alerts and updates.
Autoresponders
Auto-confirm appointments and account information.
Set keywords to automatically trigger a text message response for hours of operation, open appointment dates, and appointment confirmation.
- Use keywords like “CONFIRM” or “RESCHEDULE” for prompt responses.
- Chain keywords together for confirmation and scheduling workflows.
- Use keywords like “ACCOUNT” or “DUE” to auto-answer questions.
Out-of-office text messages
Manage expectations with automatic out-of-office texts.
Text automatic out-of-office message when you’re away. Perfect for small businesses and offices with variable hours of operation.
- Set weekend and weekday availability on an as-needed basis.
- Create auto-response text messages based on your own operating hours.
- Contacts receive texts immediately from a 10-digit phone number.
Integrations
We get along well with your other business tools.
Sync MessageDesk with your other business tools to save time, keep things consistent and get real-time access to info.
Additional Resources
Check out these additional customer service and support resources.
