Pick a Plan That Works for Your Team
No hidden fees. No contracts. No hassle.
Inbox by MessageDesk
Individual
Twilio connected phone numbers
✅ First user free
✅ Twilio Integration
✅ Pay Twilio directly for messaging
✅ 10DLC registration support included
✅ Inbox for organizing and replying
Team
billed annually
✅ Per user seat pricing
✅ Unlimited hosted numbers
✅ Unlimited SMS texting
✅ 10DLC registration included
✅ Inbox with labels & assignments
✅ Customizable user access control
Enterprise
billed annually
✅ Priority support
✅ Multiple inboxes and workspaces
✅ Data and analytics dashboards
✅ Custom SSO
✅ Custom integrations
MessageDesk Reach
Best for: For high-volume messaging, broadcasts, and automation.
billed annually
✅ 3 user seats included
✅ 1 phone line included
✅ 1,000 outbound message credits included
✅ Contact groups, chatbot, and forms
✅ Broadcast to 100's or 1000's
Inbox by MessageDesk
Individual
Twilio connected phone numbers
✅ First user free
✅ Twilio Integration
✅ Pay Twilio directly for messaging
✅ 10DLC registration support included
✅ Inbox for organizing and replying
Team
billed monthly
✅ Per user seat pricing
✅ Unlimited hosted numbers
✅ Unlimited SMS texting
✅ 10DLC registration included
✅ Inbox with labels & assignments
✅ Customizable user access control
Enterprise
billed annually
✅ Priority support
✅ Multiple inboxes and workspaces
✅ Data and analytics dashboards
✅ Custom SSO
✅ Custom integrations
MessageDesk Reach
Best for: For high-volume messaging, broadcasts, and automation.
billed monthly
✅ 3 user seats included
✅ 1 phone line included
✅ 1,000 outbound message credits included
✅ Contact groups, chatbot, and forms
✅ Broadcast to 100's or 1000's
Inbox by MessageDesk
💬 Optimized for person-to-person two way texting
💬 Connect multiple phone numbers per inbox
💬 Fully customizable user access controls
MessageDesk Reach
🚀 Optimized for mass text broadcasts to 100s or 1000s
🚀 Connect one phone number per inbox
🚀 Automated replies, chatbot, and web forms
💬 Why Our Pricing Model Works (When Others Don’t)
Text messaging for teams shouldn’t feel like solving a math problem.
Other SMS inboxes make pricing confusing. They hide fees, charge you per message, per phone line, or sell you bundles of “credits” you don’t need or understand.
MessageDesk keeps it simple. You pay one flat rate. No surprises. No gimmicks. That’s it.
MessageDesk gives you everything upfront—because clarity, trust, and simplicity are built into how we operate. You're not just buying software. You're investing in a better way to manage your conversations.
Joshua Merryman - Head of Product
Our Solution
Other SMS Inboxes
✅ Unlimited text messaging
✅ No overage charges
✅ Connect unlimited phone lines
✅ Keep your number and existing VoIP or Landline provider
✅ No set up fees
✅ No hidden charges
✅ Cancel anytime - no contracts or minimum commitments
✅ A2P 10DLC brand and campaign registration included
✅ Dedicated support via email & SMS
❌ "Credit-based" text messaging
❌ Additional overage charges
❌ Pricing per phone line
❌ Provider lock-in or limited connectivity capabilities
❌ Additional set up fees
❌ Hidden charges
❌ Contracts and minimum commitments
❌ Additional charges for brand and campaign registration
❌ Additional charges for premium support
Frequently asked questions
Product FAQs
MessageDesk integrates with your existing phone systems and centralizes all your text messages into a shared team inbox. You can integrate any major VoIP provider, Twilio accounts or set up new phone lines through us.
MessageDesk Reach is available on any web browser and mobile device. We’ll be launching an Inbox by MessageDesk mobile app (iOS & Android) in Summer 2025.
For sending messages, we support 10-digit US/Canada-based phone numbers. You can connect your existing phone numbers, purchase new phone numbers, or integrate your Twilio account through MessageDesk to send and receive messages.
Yes, we specialize in getting businesses and organizations of all sizes registered for 10DLC A2P messaging. We have an industry-best turnaround time of ~2 business days to complete registration.
MessageDesk supports SMS/MMS messages. We have plans to support RCS protocols, WhatsApp, and web-based messaging in the future.
MessageDesk can send and receive all types of media across SMS/MMS. Inbox by MessageDesk supports sending PDFs, JPEGs, PNGs, GIFs, WEBPs, .DOCs, .HEICs, .CSVs, and .MP4s
Yes, Inbox by MessageDesk supports inbound 2FA messaging from 10-digit phone numbers or 6-digit short code phone numbers. NOTE: some 2FA processes don’t allow 3rd party SMS providers to receive 2FA codes. We recommend using your personal phone number when registering for new accounts that require 2FA.
Pricing & credit FAQs
No, we do not charge any additional fees for number hosting or A2P 10DLC registration etc.
Yes and No. Inbox by MessageDesk doesn’t charge for credits. We supply unlimited messaging. MessageDesk Reach is a credit-based product meant for mass text broadcasts and requires you to buy credits up front.
Yes and No. Inbox by MessageDesk does not charge for individual messages. There won’t be any varying rates for messages you send or receive with MessageDesk. Rates for MessageDesk Reach will vary depending on your credit alotment and sending volume.
Yes and No, Inbox by MessageDesk does not charge any additional fees, and there are no overage charges. MessageDesk reach does charge for metered messaging. When you exceed your credit alotment, your account will default to metered messaging at $0.05 per message credit.
Additional phone numbers are free with Inbox by MesssageDesk. You can add phone numbers to your account at no additional charge. MessageDesk Reach charges for additional phone numbers
Credit cards are required to create a free MessageDesk account and to start a free 30-day trial.
Feature FAQs
Yes, you can add your entire team to MessageDesk. Each teammate will be charged as a “seat” on your subscription.
You can host or port existing business phone numbers (Landlines, VoIP) into MessageDesk. MessageDesk does not work with cell phone numbers.
We provide messaging across the United States and Canada. We service customers across the world who need access to US-based messaging services.
