However, selecting the best group text app can be a problem.
Even though all smartphone manufacturers include group text messaging as a standard feature there are still so many apps and ways to send a group message.
To help you choose we’ve put together this guide.
The following information is meant to help everyone. Normal people, organizations, and businesses all have different messaging needs, so we're here to help you find the best group text app based on your specific needs.
Text messaging is a great way to reach a lot of people fast. 77% of Americans already own a smartphone and we send an average of about 90 texts per day.
Email and voice calls will always have a place when it comes to day-to-day communication. However, 67% of people would rather text, than call or email.
Texting works because it's fast, easy, convenient, and everyone can send and receive text messages.
There are two types of group text apps. Everyone is familiar with group text using iPhone and iMessage or Android and Google Messages.
Both messaging apps send group text messages to anyone and everyone in the group at the same time. A person in the group replies and everyone can see the message and respond. This works best for messaging friends and family.
The second type of group text app can send a text individually to each person in the group. When a person responds, no one else in the group sees the message except for the sender. This is more ideal for organizations and businesses.
Your native text messaging app doesn't let you send group texts individually to separate contacts. Everyone gets the same message regardless. This means no privacy.
This may or may not be a problem if you're a consumer. But it is a problem if you're sending group messages as an organization or business.
With MessageDesk you can send a group text individually without reply all using advanced group management and messaging features.
Suggested Article: MessageDesk | A Group Text App Without Reply All
If you’re a normal person who needs to message friends and family, then you have a host of group text messaging options.
Some of group text options utilize traditional SMS text messaging while others don’t.
Regardless, are all great options for sending messages and sharing photos and videos with friends and family.
The only thing you need to consider is that both you and everyone else in the group message need to have the app installed.
For many, the most important features of these apps media sharing. The good news is that each makes it easy to share pictures, video gifs, and more. These apps also have cool features like typing indicators and read receipts that let you know when someone responds.
Apple’s iPhone is the gold standard when it comes to group texting. Everyone loves the rich features like typing indicators and read receipts.
Additionally, Apple encrypts iMessage users’ data. This is a more advanced privacy feature that various consumers have come to appreciate.
Keep in mind that these features are only available when texting from iPhone to iPhone. These messages aren’t even considered SMS text messages. They’re sent using iMessage on Apple’s own network.
For all other messages (not iPhone to iPhone) those fallback as MMS and appear as green message bubbles.
Suggested Article: What is MMS Messaging? MMS vs SMS vs OTT Messaging Services
Note: To send a group MMS message on an iPhone, make sure MMS Messaging is turned on. Go to Settings > Messages and turn on MMS Messaging.
If you have multiple group iMessages you can name your groups. This makes each group easier to find. To name your group:
Note: You can only name group iMessages, not MMS group messages.
Android users have more messaging options. Many android devices use Google Messages as the default messaging application. However, some Samsung phones come with different messaging apps as the default.
As with the iPhone and iMessage, Google’s Messages app now comes with some rich features as well, including RCS (Rich Communication Services).
RCS enables certain Android users with read receipts, typing indicators, and a host of other media sharing options.
As a small business or firm, there’s nothing to stop you from sending a group text message to customers from your iPhone or Android device.
However, there are some major problems. This approach opens a business up to significant liability.
Group Text Privacy
If you send your group text message using your private iPhone or Android device, then everyone in that message group sees everyone else’s response.
In this way, there’s no privacy. Everyone sees everyone else’s message and personal phone number.
Customers don’t want this every time they get a text from your business.
Suggested Article: How to Send A Group Text Without Reply All
Group Text Oversight
You have no oversight when employees or staff members text customers from their personal phones.
This presents a liability problem for everyone: the business owner, the employee, and even the customer.
Group Text Consent
There’s no way to track consent and opt-in/opt-out when adding customers to a group and sending group texts from your iPhone or Android.
Consent doesn’t exactly apply in the consumer space, but when it comes to business text messaging and promotional texts, consent is the law.
The TCPA (Telephone Consumer Protection Act) is the law that businesses need to be aware of. It specifically covers text messaging and opt-in/opt-out policies.
Suggested Article: TCPA Compliance Checklist & Guide for Business Messaging
Both iMessage and Messages on the iPhone and Android allow you to name groups. But businesses need ways to organize their customers into groups.
When you segment your customers by commonality, you can tailor the message more specifically. This leads to better engagement.
Suggested Article: Are You Ready For A Business SMS Platform?
To maintain privacy and protect liability, some businesses text customers from burner phones. These are cheap phones with dedicated lines.
Some of these plans even allow for SMS text messaging.
As with texting from your personal phone, burner phones don’t fully protect your business from liability.
Again, with a burner phone, there’s no way to track opt-in/opt-out, manage groups, or maintain oversight of customer and employee conversations.
Suggested Article: https://snapdesk.app/texting-vs-calling-vs-email-pros-and-cons/
When it comes to business group texting app solutions, Facebook Messenger, iMessage, Google Messages and, and burner phones don’t exactly work. To send texts to contacts and customers businesses and organizations need more advanced functionality.
As a tool, texting enables businesses and organizations to communicate more effectively. It also makes it possible to reach almost everyone in an audience for marketing and sales messages, customer service and support, and even reviews and polling.
More than 8 out of 10 (85%) of people want to be able to send and receive texts from businesses and organizations in real-time. This means that a good business texting app should be:
In terms of features, the best group texting apps for business typically provide the following:
1. Customer and Contact Groups
As a business, you should be able to order and segment and save groups, or customers based on their various characteristics.
2. Text Message Templates
It’s laborious to send the same message over and over again. A good business group texting app allows you to save messages as templates for repeat use.
3. Send Later and Scheduled Text Messages
Saving time starts with. The best group text messaging apps utilize this as a standard business feature.
4. Send Recurring Text Messages
The best business messaging apps take automation to the next level with recurring, scheduled text message sends. This is an advanced feature that not all messaging apps offer.
5. Track Contact Opt-in/Opt-Out
Opt-in and opt-out policies apply to businesses, especially when it comes to SMS marketing. Consent depends on the message content and who’s sending it.
Businesses and organizations need their messaging apps to help them out with liability. Good apps will maintain a do-not-contact list and manage everything behind the scenes.
6. Maintain Privacy and Oversight
Businesses with many employees and big operations need oversight. The best group messaging apps use various access and permission levels.
Suggested Article: Full Guide to Choosing the Best Business Texting App
|SnapDesk||EZTexting||Text Magic||Simple Texting||Heymarket||Slack|
|Starting Price Per Month||$29||$49||Variable||$25||$29||Free|
|Recurrence and Campaigns||Yes||Yes||Yes||Yes||Yes||No|
|Privacy and Oversight Features||Yes||Yes||Yes||Yes||Yes||Yes|
|10 Digit Local Phone Number||Yes||Yes||Yes||Yes||Yes||No|
Ready to start texting your contacts and customers? MessageDesk is here to help with smarter, simpler business text messaging for keeping connected.
You’ll also want to check out our list of free SMS text message templates. Just copy and paste and start texting.
Finally, feel free to start a 7-day free MessageDesk trial with 50 free text messages.