Team Inbox
An Inbox Designed for Scale & Built for Teams
Get unmatched visibility, control, and customization across all your team’s texts.
Messaging
1:1 and group and texts reimagined for real teams.
Copying and pasting the same message across 10 threads isn't teamwork—it's busywork. Connect faster in a group text or one-to-one message thread.
- See your entire conversation history as a team.
- Add up to 10 recipients to a group text.
- Seamlessly start 1:1 text conversations.
- Save and insert replies as personalized templates.
Organization
Sort, label, and organize everything.
Every team filters and organizes messages differently. Finally, a system that grows with your team.
- Label conversations in any way you like.
- Filter and create custom saved views.
- Route and assign texts with clarity and speed.
Media
Superior media support. Sharper communication.
If you can’t send an image, doc, or large file in a text, you’re wasting time and patience. No more “can you email that?”
- Send and receive PDFs, DOCs, JPEGs, PNGs, GIFs, WEBPs, HEICs and more.
- Automatically send 500KB+ media files as links.
- Manage all media and attachments in one place.
Customization
A Custom inbox experience for every role and workflow.
Most texting tools force your entire team into one box. MessageDesk lets you tailor everything to fit how your team actually works.
- Create custom user roles with unique permissions.
- Comment and @mention teammates to collaborate behind the scenes.
- Personalize your inbox with Dark Mode and custom theming.
Coming soon to Inbox.
Here's what we're working on.
(Beta) Bring Your Own Twilio Account, Registration & Number
Connect your existing Twilio account, registration and numbers to MessageDesk.
Status: Live in Beta
(Beta) Relay: Automatically Assign Teammates to Conversations
Create your first "Relay" - automatially assign conversations in MessageDesk.
Status: In Progress (Est. Q3 2025)
iOS and Android Mobile Apps
Download the first versions of our iOS and Android apps for your mobile devices.
Status: Live in Beta
