Top Vonage Competitors and How to Find the Right Vonage Alternative for You

Vonage offers comprehensive VoIP telecommunications solutions (voice, text messaging, and calling).

It’s a solid choice if you need robust communication tools, APIs, and integrations.

But Vonage may not fit your exact needs. Pricing, SMS feature limitations, and problems with A2P 10DLC carrier registration are all considerations.

So in this article, I cover:

• What Vonage is: its pros, cons, and who it’s best for.
• Vonage Reviews: a mix of positive and negative customer feedback.
• 6 reasons why you might need a Vonage alternative.
• How to migrate your Vonage phone number(s) to another provider.
• The top 15 best Vonage alternatives to consider.
• Answers to frequently asked questions about switching to a Vonage alternative.

By the end, you’ll know which Vonage alternative is best for you.

Read on for more!

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What Is Vonage?

Vonage is a cloud-based communications provider offering VoIP services for businesses and individual consumers. With Vonage, you get voice, video, messaging, and team collaboration tools. Vonage also offers features like CRM integrations, advanced call management, and access via mobile apps.

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Vonage features:

• VoIP Calling: Get high-quality voice calls over the internet, eliminating the need for traditional phone lines.
• Unified Communications: Combines voice, video, messaging, and collaboration tools into one platform​.
• Vonage SMS and MMS: Offers text messaging (SMS) and multimedia messaging (MMS) capabilities.
• Advanced Call Management: Provides powerful tools like call forwarding, screening, queues, routing, and recording​.
• Voicemail Transcription: Automatically converts voicemails into text.
• Mobile and Desktop Apps: Full-featured mobile and desktop applications​.
• Team Collaboration Tools: Includes built-in messaging, file sharing, and video conferencing tools​.
• CRM and App Integrations: Integrate with applications like Salesforce, Microsoft 365, and Google Workspace.
• International Calling: Affordable international calling rates with local numbers in over 60 countries.
• Toll-Free Numbers: Toll-free numbers and bundled minutes for customer service and sales departments​.
• Call Analytics and Reporting: Detailed call data, real-time analytics, and custom reporting features​.
• Communication APIs: Integrate voice, SMS, MMS, video, and verification services into existing applications​.
• Customizable Call Flows: Set up IVR (Interactive Voice Response) for personalized customer call flows​.

Who is Vonage best for?

Vonage addresses a wide variety of needs for consumers, small businesses, enterprises, remote teams, and customer support managers. Here’s how Vonage may fit for you:

Growing mid-sized businesses

If you’re a mid-sized business, you need a reliable communication system that scales with your needs. Vonage fulfills these basic needs and gives you the option to add more advanced call management features. 

It also offers flexible pricing that adjusts as your team grows. This makes it a great solution for those transitioning from startup to growth mode​.

Enterprise-level IT decision-makers

Vonage is a great solution for IT managers in larger enterprises. If you need a unified communication platform that integrates seamlessly with your existing systems then Vonage is for you. 

Vonage combines voice, video, and messaging in one solution. This makes it easy to manage all forms of communication on one platform. 

It also supports international teams and integration with CRMs like Salesforce.

Remote team leaders

Are you a remote team leader needing tools to facilitate collaboration from anywhere? If yes, Vonage might be best for you. Vonage offers mobile and desktop apps that keep your team connected. 

You get features like team messaging and video conferencing. This works well if your business operates remotely or in a hybrid model with distributed teams​.

Customer support managers

Efficient communication is key to delivering great customer service. Vonage’s advanced call management features like call routing and IVR streamline customer communication.

If you manage a call center or customer support team, these features help ensure smooth and fast customer interactions.

Vonage Reviews: Positive and Negative Vonage Customer Feedback

Positive Vonage reviews:

Ease of Use and Setup: Customers appreciate Vonage’s easy setup and management, especially for medium-sized businesses. 

One reviewer praised Vonage for being “easy to implement and manage”. They noted that it works well without glitches or disruptions​. 

This is particularly valuable for businesses seeking a seamless transition to VoIP services (Capterra).

Comprehensive Features: Customers frequently mention Vonage’s robust feature set. They appreciate how Vonage combines voice, video, and messaging in one platform. 

One customer mentioned that they “like the ease of adding new lines and managing branch phones,”. These features simplify operations for businesses with distributed teams​ (Capterra).

Mobile App Functionality: Vonage’s mobile app often gets positive reviews. Customers appreciate its smooth functionality and integration with the desktop version. 

Mobile accessibility allows remote employees to stay connected. This feature makes Vonage an attractive solution for companies with remote or hybrid workforces​ (Expert Market).

Negative Vonage reviews:

Customer Support Issues: Many customers report dissatisfaction with customer service. They cite difficulties in reaching support or getting issues resolved on time. 

One customer notes that dealing with Vonage's customer support was a “nightmare”. 

Many also report issues with unresolved service interruptions, particularly for SMS​ (Consumer Affairs).

Billing and Contract Concerns: Some customers express frustration with Vonage’s billing and contract practices. They say it’s hard to switch to a Vonage alternative due to contract lock-in (Capterra).

Service Reliability: Vonage customers recently reported frequent outages and call quality issues. One customer shares that the poor service “significantly impacted” their ability to serve customers. They missed important calls and voicemails due to outages​ (Consumer Affairs).

6 Reasons Why You Might Choose an Alternative to Vonage

1. Customer support feels limited or non-existent in some circumstances.

Multiple customers report difficulties in reaching customer service and issue resolution times. Complaints include long wait times, inconsistent responses, and complex cancellation processes.

2. Billing and long-term contracts often lead to frustrations

Vonage’s billing practices: unclear contract terms and complicated cancellation procedures, cause frustration for many customers. 

Some customers cite issues with unexpected fees and auto-renewals. They say terminating service is difficult and billing sometimes requires explanation.

3. Customers frequently complain about uptime and service reliability

Vonage generally offers good call quality. However, there are instances where customers experience frequent outages, dropped calls, and connectivity issues. These disruptions may impact your operations​.

4. Vonage offers limited SMS and MMS capabilities compared to business texting services

Although Vonage offers texting features, some customers find these features insufficient and difficult to integrate. These limitations will hinder operations if you rely on text-based communication.

5.  Excessive delays in approval for carrier-verified Vonage SMS

Customers characterize Vonage’s A2P 10DLC registration process as slow and cumbersome. The multi-step process includes registering your brand, and campaign, and for compliance with specific legal requirements. 

In these circumstances, customers report Vonage lacking guidance. The lack of guidance creates delays in approvals from carriers and the Campaign Registry​.

6. Vonage is too complex and costly for smaller businesses

Vonage may feel overly complex with features like CRM integrations and international calling. You may not need these if you run a simpler operation.

Additionally, cost is a concern for smaller businesses. Vonage is often more expensive than competitors, especially if you need additional features like toll-free numbers. 

Higher prices and potential hidden fees may mean you need a cheaper Vonage alternative.

How to Migrate Your Vonage Phone Number to a Vonage Alternative and Get Approved for A2P 10DLC Text Messaging

Vonage is a VoIP provider. So switching to other VoIP Vonage alternatives is relatively easy.

Here’s how to port or host your Vonage business phone number to an alternative. 

1. Check your Vonage contract and terms of service

You’ll want to check your Vonage contract before you migrate your Vonage phone number. 

Be sure you understand any termination fees or obligations. You’ll also need to know your contract’s end date and any cancellation policies.

2. Request number hosting or number porting

Contact your Vonage alternative: 

Reach out to your new solution’s customer support team to initiate the phone number hosting or porting process. They will guide you through their specific requirements, like the following.

Step 1: Gather necessary information: 

Prepare all necessary documentation and information required for number hosting or porting, such as:

• Your current Vonage account details
• Your business’s billing address and authorized contact person
• A copy of your most recent Vonage bill (to prove ownership of the phone number)

Step 2: Submit a number hosting or porting request: 

There’s a difference between number hosting and number porting. 

Just moving your Vonage SMS functionality to a new provider? Then you’ll want to complete a phone number hosting request.

Are you moving your Vonage text message AND voice functionality? If yes, then you’ll need to submit a phone number porting request. 

In both cases, your new Vonage alternative will help you to choose the right option. They’ll help you submit the right documents and business information.

👀 Note: Business texting platforms like MessageDesk also work with VoIP providers like RingCentral. You can configure texting and your VoIP calling features separately.

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3. Schedule a phone number disconnection date with Vonage

Step 1: Notify Vonage:

Next, you’ll need to schedule a disconnection date with Vonage. This releases your Vonage phone number. It also allows a new service to port or host your existing voice service, text messaging, or both.

Step 2: Avoid canceling Vonage prematurely: 

Don’t cancel your Vonage account until the number porting process is complete. Cancelling early can lead to losing your phone number.

Releasing your Vonage number before moving it to a new service could also result in a snapback. This is where your previous provider automatically snaps back your phone number, leading to lapses in service.

Step 3: Sign a letter of authorization:

What is a letter of authorization (LOA)? An LOA is a letter to a phone number provider or carrier. LOAs grant a different provider access to your phone number. 

In some cases, an LOA authorizes a full number port, in other cases it authorizes just phone number hosting.  

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4. Wait for hosting or porting to complete

Porting timeframe: 

The porting process can take 1-2 weeks. But this timeframe can vary depending on your location and provider. During this time, make sure customers can still reach you via other communication channels.

Monitor for updates:

Keep in touch with both Vonage and your Vonage alternative on your porting status. Your new provider should notify you once the porting is successful.

5. Test and verify your phone number

Test your phone number’s voice and texting:

Test your phone number after you confirm your host or port is complete.

Configure your Vonage alternative:

Set up your new communication workflows in your Vonage alternative. This might include automated text responses, custom ring groups, and campaigns. You can also take this time to import any data you backed up from Vonage.

6. Get approved by carriers for business text messaging

Have you already registered your Vonage phone number with telecom providers and the TCR for A2P 10DLC carrier compliance? If yes, then you can skip this step. Your new provider will help you transfer the campaign associated with your Vonage SMS messages.

If not, then read on.  

All telecom carriers in the U.S. require businesses and organizations that text to complete A2P 10DLC carrier registration. 

They do this to prevent phishing scams and SPAM messaging from bad actors.

You must use a Vonage SMS alternative, like MessageDesk, to register with carriers. 

You also have to adhere to various standards like opt-in and TCPA regulations. 

But there’s good news. Most Vonage SMS alternatives come with features that help you manage opt-in, compliance, and registration.

Every service has its way of managing opt-in and carrier registration. But here’s how we do it at MessageDesk:

Step 1: Submit and validate organization info with carriers through MessageDesk

We start the carrier registration process by validating that your organization is legitimate. We do this simply by submitting a form that collects the following information:

1. Business identification: You need to provide proof of your business's existence and legality. This includes your Employer Identification Number (EIN) or other tax identification numbers.
2. Business address: The official address registered with your organization.
3. Contact Information: A primary contact within the business, including name, phone number, email address, and website.
4. Messaging purpose and examples: Explain why and how your business uses SMS messaging. This involves providing message examples.
5. Opt-in and opt-out processes: Describe how your contacts opt in and out of receiving messages. This includes how you collect consent and how you manage and honor opt-out requests.
6. Message content and volume: Carriers need to know about the volume and content of the messages you’ll send. This helps carriers understand your messaging patterns. It also ensures that your messages align with anti-spam policies.

Step 2: Publish a carrier-compliant business text messaging policy on your website

You submitted and validated your information. Next, the compliance team at MessageDesk will work with you or your web developer. 

Carriers require that you have a website and that you publish a business text messaging privacy policy on it.

Your privacy policy must explain the following:

1. The type of contact and personal information your organization collects
2. How your organization collects information from contacts
3. How your organization uses any information collected
4. How your organization protects contact data
5. That your organization does not share information
6. How contacts can opt out of receiving text messages

🚨 Note: having a website with a privacy policy is an absolute must for business text messaging. Without it, carriers won’t approve your organization for texting. 

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Top 15 Best Vonage Alternatives

1. MessageDesk: Best Vonage SMS alternative for text messaging as a team
2. Ooma: Best for replacing your traditional landline with a robust VoIP service offering
3. RingCentral: Best AI-driven, feature-rich alternative to Vonage business
4. Google Voice: Best cheaper alternative to Vonage for individuals and freelancers who use Google products
5. OpenPhone: Best for small teams or startups seeking a straightforward, affordable communication solution
6. MagicJack: Best for those who need a basic, no-frills internet-based phone service​
7. 8x8: Best alternative to Vonage for those needing integrated contact center tools, advanced analytics, and scalability
8. Nextiva: Best top-tier Vonage alternative with features designed for growing businesses
9. VoIPLy: Best vonage alternative for residential VoIP
10. Dialpad: Best AI-driven Vonage alternative for boosting communication efficiency
11. Line 2: Best budget-friendly and easy-to-use Vonage alternative for small businesses or individuals
12. Grasshopper: Best for small businesses and entrepreneurs that need a simple, cost-effective call-and-text solution
13. Aircall: Best Vonage alternative for sales and customer service teams
14. Zoom: Best Vonage alternative for those already using Zoom for video conferencing
15. Sideline: Best Vonage alternative for those that need a second phone number

I covered what Vonage is, detailed its features, and reviews, and showed you how to migrate your Vonage number.

Next, is a list of the best Vonage alternatives and competitors.

1. MessageDesk | MessageDesk vs Vonage

Best Vonage SMS alternative for text messaging as a team

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MessageDesk and Vonage serve different communication needs. MessageDesk is ideal for small to medium-sized businesses that rely heavily on SMS. It offers a shared team SMS inbox, text message broadcasts, and A2P 10DLC compliance tools. This makes MessageDesk perfect for service-oriented teams.

In contrast, Vonage combines voice, text, and more into one platform. It’s best if you need a robust communications system. 

But if SMS is central to your operations, then MessageDesk is the better choice.

MessageDesk overview:

MessageDesk is a powerful shared team inbox for texting. It simplifies and helps you automate customer interactions via SMS messaging. It also enables teams to manage conversations, schedule text messages, and automate text responses from one, user-friendly inbox. 

With MessageDesk, you can centralize your communication to more efficiently track, manage, and respond to customer inquiries.

Specifically, MessageDesk works well for:

• Appointment reminders
• Sales follow-ups
• Text message-based support and service
• Logistics and dispatching
• Recruitment and staffing
• Reviews and feedback collection
• And more.

MessageDesk features:

• Shared Team SMS Inbox: MessageDesk centralizes all text message conversations into one shared team SMS inbox.
• Website Chatbot: Install MessageDesk’s website chatbot on any site or landing page to start text conversations.
• Text-Enable Existing Numbers: MessageDesk makes it easy to use your current phone number for sending and receiving texts.
• Bulk Text Messaging: You can’t send bulk SMS with Vonage, but you can with MessageDesk.
• Scheduled Text Messages: Send scheduled text messages at optimal times for timely communication with contacts.
• Message Templates: Use pre-saved text message templates for common customer service responses to save time.
• Automated Messages: Schedule texts and automate SMS messages for reviews, reminders, updates, and notifications.
• MMS Support: Send and receive images and media.
• Contact Management: Organize and segment contacts for targeted messaging.
• Compliance: MessageDesk ensures compliance with A2P 10DLC carrier regulations and improves your message delivery rates.

MessageDesk reviews from customers:

Sylvia L.

Programmatic Account Manager

"MesageDesk is great for sending mass texts for the staff or communicating with returning clients. We have sent promotional deals to our returning clients. We can also group clients if need be based on categories."

Joylyn O.

Marketing Consultant

"MessageDesk is an effective texting app with excellent customer service. The templates are customizable with tagging features to personalize messages. MessageDesk also has fantastic customer service where real people answer your questions."

2. Ooma | Vonage vs Ooma

Best for replacing your traditional landline with a robust VoIP service offering

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Customers know Ooma for its affordability and simplicity. It's a great choice for small businesses and residential customers who want a reliable and cost-effective VoIP solution. 

Ooma offers free nationwide calling and basic features at a significantly lower cost compared to Vonage. 

Vonage, on the other hand, offers a more extensive feature set designed for larger businesses. With Vonage, you get tools like advanced call management, international calling, and CRM integrations. 

So, Ooma vs Vonage: Ooma provides high-quality service at a lower price. But Vonage is better suited for businesses with more complex communication needs​.

Ooma overview:

Ooma provides VoIP services to both residential and business customers. With Ooma, you get a range of communication solutions. This includes home phone services through Ooma Telo and business phone systems via Ooma Office. 

Customers know Ooma for its easy setup, high-quality voice calls, and robust set of features. These features go beyond what traditional landlines and basic VoIP services offer. 

With Ooma, you can enjoy features like virtual receptionists, call blocking, voicemail transcription, and smart home integration. All of these tools make it a versatile choice for those looking to upgrade their communication systems​.

Ooma features:

• VoIP Calling: Free unlimited calling in the U.S. with options for affordable international plans.
• Ooma Mobile App: Make and receive calls using the Ooma mobile app on your mobile device.
• Call-Blocking: Custom and anonymous call-blocking features to prevent unwanted calls.
• PureVoice HD Technology: Ensures high-quality voice calls even on low-bandwidth networks.
• Virtual Receptionist: Automates call handling for businesses with options for routing and voicemail.
• Conference Bridge: Allows businesses to host conference calls with multiple participants.
• Smart Home Integration: Connects with devices like Amazon Alexa, Google Voice, and more for enhanced home automation.
• 911 Services: Automatic address transmission to emergency responders during 911 calls​.

Ooma reviews from customers:

Tanesha S.

Congregational Administrator

"Ooma Office has been amazing for our small non profit. The value and the service put it over any other company we have used. No more being on hold for hours to make adjustments or ask questions. I love the online access and how easy it is to make changes. It was a huge asset during COVID when I had to make changes to our answering service from home. It was easy to set up and we use it every day."

Austin L.

Operations Lead

"The only real downside to Ooma is that you are dependent on a stable and reliable internet connection...which includes not just the internet provider service, but your modem hardware working properly."

3. RingCentral | Vonage vs RingCentral

Best AI-driven, feature-rich alternative to Vonage business

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The key differences between RingCentral vs Vonage lie in feature depth and scalability. 

RingCentral stands out for its comprehensive feature set. It includes robust call management, AI-powered video conferencing, and over 300 third-party integrations. 

These features work well if you need a more integrated and flexible communication platform. 

But, RingCentral’s pricing is higher than Vonage’s. However, you get advanced features like real-time call monitoring, in-depth analytics, and richer team collaboration tools. 

Vonage, on the other hand, offers more customizable, a-la-carte pricing. This might appeal to you if you prefer to only pay for what you use.

Here’s a closer look at what RingCentral offers:

RingCentral overview:

RingCentral is a unified communications provider that offers a range of VoIP services. These include voice, video, messaging, and collaboration tools. 

RingCentral excels in integrations, offering native connections with over 300 popular applications like Salesforce, Microsoft 365, and Google Workspace. 

You also get AI-powered features with RingCentral. These include live transcription, meeting summaries, and task management. All of which set Ringcentral apart as a more innovative platform compared to other VoIP providers, like Vonage.​

RingCentral features:

• Unified Communications: Integrates voice, video, messaging, and more on a single platform.
• Advanced Call Management: Includes call routing, IVR (Interactive Voice Response), call queues, and call recording.
• Team Collaboration: Offers team messaging, task management, and file sharing.
• Video Conferencing: Provides HD video meetings with features like screen sharing and recording.
• Mobile and Desktop Apps: Access RingCentral from any device via mobile and desktop apps.
• CRM Integrations: Connects with over 200 apps, including Salesforce, Microsoft 365, and Google Workspace.
• Global Reach: Supports international calling and offers local numbers in over 100 countries.
• Security and Compliance: Ensures compliance with GDPR, and HIPAA, and provides industry-leading security.
• Analytics and Reporting: Real-time analytics and reporting to track communication performance.
• 24/7 Customer Support: Available via phone, chat, and email.

RingCentral reviews from customers:

Aquib K.

Delivery Manager

"We can send messages to our candidates, its very easy to use, we can implement this in any team, Customer support is also good. I use daily and it has many other features."

Rose C.

Bookkeeper

"The TCR is taking some time to be approved."

4. Google Voice | Google Voice vs Vonage

Best cheaper alternative to Vonage for individuals and freelancers who use Google products

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Google Voice and Vonage’s, target audience and feature sets vary greatly. Google Voice is best for smaller businesses and individual freelancers. 

Google Voice works particularly well for those already using Google Workspace. It integrates nicely with tools like Gmail and Google Calendar. Plus, it's a great option if you need basic communication features like call forwarding, voicemail transcription, and texting. 

On the other hand, Vonage vs Google Voice offers a far more comprehensive solution. Vonage offers CRM integrations, video conferencing, and extensive call-handling options like call queues and multi-level auto attendants. 

Vonage excels in supporting larger businesses with more complex communication needs. Google Voice is ideal for individuals looking for simplicity and affordability.

Google Voice overview:

Google Voice is a straightforward, cost-effective option. It works best for individuals, freelancers, and small businesses that need basic calling and texting features. Its key advantage is its seamless integration with Google's ecosystem. This makes it an attractive choice if you already use Google Workspace.

However, Google Voice lacks more advanced features found in other business-focused platforms. It doesn’t offer essential team collaboration tools. You don’t get a shared inbox, which limits its scalability for larger businesses.

Google Voice features:

• Single Phone Number: Use one number for calls, texts, and voicemail across multiple devices.
• Call Forwarding: Forward your phone calls to any device.
• Voicemail Transcription: Automatically transcribes voicemails into text.
• Integration with Google Workspace: Syncs with Google services like Gmail and Google Calendar.
• Free Calls and Texts in the US & Canada: Make and receive unlimited calls and texts within these regions.
• International Calling: Affordable rates for international calls to over 200 countries.
• Custom Voicemail Greetings: Personalize voicemail greetings for different callers.
• Do Not Disturb Mode: Control your availability for a balanced work-life schedule.
• Spam Filtering: Automatically filters spam calls and texts for a clean inbox.

Google Voice reviews from customers:

Emma M.

Teacher

"I like using a Google Voice number to contact people without giving my cell phone number. It is also very convenient to access phone calls from a variety of devices."

Brittany V.

School Counselor

"Sometimes there are some technical issues, including not always ringing or sending a notification to my phone when someone messages me. I often won't know until I check my email."

5. OpenPhone |  OpenPhone vs Vonage

Best for small teams or startups seeking a straightforward, affordable communication solution

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OpenPhone vs. Vonage: the big differences come down to simplicity, pricing, and feature depth. 

OpenPhone is for smaller teams and startups that prioritize ease of use and affordability. You get essential communication tools, like calling, texting, and team collaboration, but at a lower price point than Vonage. 

In contrast, Vonage gets you a more extensive set of features. This includes advanced call management and CRM integrations - great for larger businesses with complex communication needs. 

OpenPhone focuses on providing a clean, user-friendly experience. It's ideal for teams seeking a straightforward solution, while Vonage is more feature-rich and scalable.

OpenPhone overview:

OpenPhone is a cloud-based VoIP solution that caters to small and medium-sized businesses. It offers a simple, intuitive platform for making and receiving calls, sending texts, and managing contacts. 

OpenPhone also provides shared inboxes, allowing teams to collaborate on communications. This makes it a great choice for those looking to streamline customer service and internal collaboration. 

The platform also integrates with popular tools like HubSpot and Salesforce.

OpenPhone features:

• Separate Business Phone Numbers: You can set up dedicated work phone numbers on existing devices.
• Call Recording and Voicemail Transcription: Automatically record calls and transcribe voicemails for easy reference with OpenPhone.
• Team Collaboration: Share phone numbers, contacts, and conversations across teams with OpenPhone’s shared inboxes.
• Text Messaging: Send and receive SMS and MMS messages.
• Integrations: Connect with HubSpot, Salesforce, and over 3,000 other apps with Zapier.
• Easy Setup: Getting started is easy with minimal setup and a user-friendly interface.
• Unlimited Calling and Texting: Available for calls and texts within the US and Canada on all plans.

OpenPhone reviews from customers:

Diana K.

Mortgage Loan Processor

"I use the web version and it is very organized. I can easily locate and add contacts, make phone calls and text from the application. The lay out is aeshetically pleasing, and the options of how you want the information to appear is nice. With this being a separate app, you don't have to go between your internet tabs constantly across the top, you just click on the little icon saved in your pins, makes it so much easier."

Julia T.

Small Business Owner

"The program is easy to use, straight to the point. The only time I had a problem they reached out under a day and I was able to fix my issue quickly. I am fairly new to Openphone but I recommend it. I have a toll-free number included in the plan which is why I decided to go with them. Other companies charge per minute for toll-free numbers. Openphone does not. It can't get any better than that. I left a different dialer company for this one!"

6. MagicJack | MagicJack vs Vonage

Best for those who need a basic, no-frills internet-based phone service​

MagicJack is an extremely low-cost Vonage alternative. It works well for basic personal or small-scale business use. You get simple calling features and minimal setup. 

However, MagicJack lacks Vonage’s advanced call management tools, integrations, and scalability. In contrast, Vonage supports larger businesses. 

Vonage vs MagicJack offers robust features like CRM integration, team collaboration tools, and advanced analytics. This makes it a more powerful option for growing businesses​.

MagicJack overview:

MagicJack is a standalone VoIP service. It allows you to make and receive unlimited calls within the U.S. and Canada using your existing internet connection.

The service is easy to set up. You can do this either through a USB port on a computer or directly through a router. This makes MagicJack a great option for those who don’t have extensive technical knowledge. 

People like MagicJack’s affordability with the one-time purchase of a device and low annual fees. This makes it a go-to choice for users seeking a budget-friendly communication solution.

MagicJack features:

• Unlimited Calls to the U.S. & Canada: Free local and long-distance calling within the U.S. and Canada.
• Voicemail: MagicJack includes standard voicemail features at no additional cost.
• Call Forwarding: Forward incoming calls to another device, such as a mobile phone.
• Call Blocking: Automatically block unwanted calls.
• Caller ID and Call Waiting: Built-in caller identification and call waiting features.
• Free MagicJack-to-MagicJack International Calls: Unlimited free calls between MagicJack devices.
• Companion App: Use the free magicApp to make calls from your smartphone using your MagicJack account

Reviews from Magicjack customers:

Jas H.

Editor

"I love the fact that I can take my magic jack with me everywhere, I can plug the phone jack in anywhere even hotels, also the app on the phone works great."

Verified User

Construction

"Their customer service is at times impossible to reach via phone. I've had days where I cannot get through. When I do they say they are providing the information needed to port but then don't allow the new carrier to port it out effectivly holding you hostage. Using them is a way to give them control over your whole business. They don't allow you to update email addresses via their website."

7. 8x8 | Vonage vs 8x8

Best alternative to Vonage for those needing integrated contact center tools, advanced analytics, and scalability

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8x8 vs Vonage: 8x8 excels in providing integrated unified communications (UCaaS). It comes with a robust suite of features, including voice, video, messaging, team collaboration, and contact center capabilities. 

8x8 is ideal if you’re looking for a more comprehensive, all-in-one communication platform. 

Vonage also offers a broad range of communication tools. But 8x8 is better suited for organizations needing enterprise-grade solutions. With 8x8 you get more advanced analytics and contact center integration. 

Vonage tailors itself for mid-sized businesses. It's best for those needing flexible VoIP services without the complexity of a full UCaaS system​.

8x8 overview:

8x8 is a leading cloud-based communications platform offering unified communications as a service (UCaaS). 

The platform brings together voice, video, chat, and contact center solutions in one package. This makes it a great choice for those wanting to streamline communication across multiple channels. 

With real-time analytics and AI-powered tools, 8x8 helps organizations improve both internal team collaboration and customer service. Its flexible and scalable solutions make it a strong fit for enterprises and growing businesses​

8x8 features:

• VoIP and Video Conferencing: High-quality voice and video conferencing tools that connect teams and customers across the globe.
• Team Collaboration: Built-in team messaging and collaboration tools that enable efficient workflows.
• Contact Center Integration: Integrated contact center solutions for handling customer inquiries and improving service.
• Real-Time Analytics: Advanced analytics and reporting features for tracking performance and optimizing communication.
• Mobile and Desktop Apps: Access 8x8 features across devices for seamless communication on the go.
• Integrations: Supports integrations with leading business tools such as Salesforce, Microsoft Teams, and Google Workspace.
• AI-Driven Insights: Uses artificial intelligence to enhance customer interactions and provide actionable insights.

Reviews from 8x8 customers:

Steve M.

IT Specialist

"It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to install. While on phone, it can be flipped to cell phone instantly, There is also an Outlook snap in for meetings. We use it on a dialy basis and most of our folks love the products. Also customer service is top notch. We'll get a call from support within hours of placing a ticket."

Teaira P.

Client Care Coordinator

"There are times when the app will not dial out. It is as though the app glitches out from time to time. This happens on the laptop, the mobile app, or the deskphone. Sometimes it will last for at most 2 hrs. I can receive calls, but calling out creates a issue."

8. Nextiva | Nextiva vs Vonage

Best top-tier Vonage alternative with features designed for growing businesses

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Comparing Vonage vs Nextiva? Both are powerful VoIP providers, but they cater to slightly different business needs. 

Nextiva offers a more feature-rich platform. You get advanced tools like unlimited video conferencing and AI-powered analytics. It also offers deeper integrations with apps like Salesforce and HubSpot.

It’s particularly strong in providing customer service tools and scalability. This makes it a better fit for larger organizations or businesses aiming to grow. 

Vonage, on the other hand, tends to appeal to mid-sized businesses. It offers a simpler, more customizable pricing structure with fewer advanced features. 

Overall, Nextiva provides more robust business communication solutions. Vonage may be a more affordable and flexible option if you have simpler needs.

Nextiva overview:

Nextiva is one of the most comprehensive VoIP platforms. It provides businesses with a unified communication solution that integrates voice, video, and messaging into one seamless experience. 

Nextiva also offers superior call quality and reliability. They advertise an impressive 99.999% uptime, ensuring you’ll stay connected at all times.

Nextiva’s platform is also highly customizable. It even comes with a visual call flow builder and detailed analytics dashboards. Both can help you optimize your communication processes. 

Nextiva also offers a range of integrations with popular CRMs and helpdesks. This makes it a versatile choice for companies looking to enhance their customer service and sales operations. 

With scalable pricing plans, Nextiva can grow with your business. It offers additional features and capabilities as your needs evolve.

Nextiva features:

• Unified Communication: Combines your voice, video, and messaging in one platform.
• Visual Call Flow Builder: Nextiva has intuitive tools for setting up and managing call routing.
• Advanced Analytics: You can customize dashboards for tracking call metrics and performance.
• Integrations: Connect Nextiva with popular CRMs like Salesforce, HubSpot, and Zendesk.
• Call Pop: Provides real-time customer data on incoming calls for personalized service.
• 99.999% Uptime: Nextiva offers industry-leading reliability.
• VoIP Hardware Availability: You can purchase or lease compatible VoIP hardware through Nextiva.
• Team Collaboration Tools: Nextiva comes with built-in messaging and file-sharing capabilities.
• Scalable Plans: Nextiva’s flexible pricing options suit businesses of different sizes.
• 24/7 Customer Support: Round-the-clock assistance via phone, email, and live chat.

Nextiva reviews from customers:

Whitney S.

Legal Assistant

"Customer Service is great! And the set-up is so easy and they walk you through instead of handing you a guide. Whenever you run into an issue, which so far for us it is hardly ever, you can rely on technical support to fix the issue immediatley. Also, our phones have never been down which is something we had experienced frequently with our last provider. We happy with the switch! Update: Still awesome customer service. No outages or major problems!"

Melissa E.

Director of Human Resources

"The service is very unreliable. It is not the most intuitive or user-friendly. Often, training others with its capabilities is very cumbersome and confusing. For example, transferring calls can be tricky and takes time to master. The app often crashes and is not reliable at all. Whenever there is an update, prepare for Nextiva to have lots of issues for a period of time. Customer Service is absolutely awful and unhelpful. Some of the features are ones we would never use due to our line of work."

9. VoIPLy | Voiply vs Vonage

Best vonage alternative for residential VoIP

VoIPLy focuses on affordability and simplicity. Its ideal for residential users and small businesses looking for basic VoIP services at a low cost. 

VoIPLy offers a straightforward, no-contract pricing structure. It includes features like voicemail-to-email, spam call blocking, and easy setup, all of which are budget-friendly. 

In contrast, Vonage is best for those needing more. It comes with advanced call management, CRM integrations, and scalable communication solutions that support growing teams. 

Overall, Vonage provides more customization and extensive integrations. This makes it more suitable for larger businesses or organizations.

VoIPLy overview:

VoIPLy is a VoIP service provider offering home and business phone services. It emphasizes ease of use and cost savings. The most basic residential plans start as low as $8.95 per month. 

VoIPLy also has a quick setup process with plug-and-play adapters. It's easy for users to switch from traditional landlines.

VoIPLy’s service also includes popular VoIP features like voicemail-to-email and spam call blocking. 

For businesses, VoIPLy offers additional features such as call analytics, CRM integration, and voice-to-email transcription. This makes it an option for small teams.

VoIPLy features:

• VoIP Calling: Unlimited calling within the U.S. and Canada.
• Voicemail-to-Email: Automatically send voicemails to your email for easy access.
• Call Forwarding: Forward calls to any device, allowing for flexibility in communication.
• Spam Call Blocking: Automatically block unwanted robocalls and telemarketers.
• Mobile App: Allows you to make and receive calls via your VoIPLy number on your mobile phone.
• Plug-and-Play Setup: Easy installation with minimal equipment requirements.
• CRM Integration: VoIPLy integrates with popular CRM tools for businesses.
• Toll-Free and Vanity Numbers: Available for businesses needing dedicated or branded lines.

VoIPLy reviews from customers:

Zinaida R.

Small Business Owner

"Voiply Support is always available and helped get my business going fast. Anytime there is an issue I simply chat or call in. The platform is simple to use and mobile app works great. I switched from a large telecom to Voiply and couldn’t be happier!"

Verified User

Accounting

"VSo they claim to have Android, IOS, Windows, Mac support, in reality they have Chrome support. Their app ONLY works via an open browser window. Accidentally close the window and you have NO COMMUNICATIONS! There are also no Chrome extensions that currently work on their “new platform”, which seems to have fewer working features than their old platform. Unable to import contacts."

10. Dialpad | Vonage vs Dialpad

Best AI-driven Vonage alternative for boosting communication efficiency

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Dialpad stands out with its AI-powered features. It offers real-time call transcriptions, sentiment analysis, and automatic action item summaries. These features are great for those wanting to leverage AI for improved productivity. 

Dialpad also integrates easily with CRM platforms like HubSpot and Salesforce. It provides a unified communication solution for sales and support teams. 

Vonage, on the other hand, offers a broader range of a-la-carte features. It’s preferable if you need flexible pricing for basic VoIP services. 

Vonage does support a wide variety of integrations. But it lacks the AI-driven analytics that make Dialpad a standout choice.​

Dialpad overview:

Dialpad is a comprehensive cloud-based communication platform. It combines voice, video, messaging, and AI-driven insights into one unified solution for remote teams and modern businesses. 

Dialpad’s standout feature is its AI-powered Voice Intelligence (Vi) technology. This provides you with real-time transcription, call summaries, and actionable insights that enhance your productivity and decision-making. 

Additionally, Dialpad integrates well with popular CRM tools and productivity apps. This makes it easier for your organization to streamline your workflows and improve customer interactions.

Dialpad features:

• AI-Powered Voice Intelligence (Vi): Real-time transcription, automated call summaries, and actionable insights enhance communication efficiency.
• Unified Communications: Combines voice, video, messaging, and conferencing in a single platform.
• Seamless Integrations: Integrates with popular CRM and productivity tools like Salesforce, Slack, and Google Workspace.
• Multi-Device Support: You can access Dialpad on desktop, mobile, and web platforms.
• Call Recording and Analytics: You can record calls and access detailed analytics to track performance and improve decision-making.
• Voicemail Transcription: Dialpad converts voicemails to text for easy review and follow-up.
• Customizable Call Routing: You can direct calls based on predefined rules for efficient call handling.
• Team Collaboration Tools: Dialpad gets you in-app messaging, shared contacts, and call transfer features.
• International Calling: Dialpad offers competitive rates for international calls.
• Visual Voicemail: You can view and manage voicemails in a list format with transcription options.

Dialpad reviews from customers:

Stephanie B.

Office Manager

"We've had a wonderful experience so far with Dialpad. We love the Ai options provided with our service as well as the ability for all users to utilize the advance services and SMS messaging. The implementation process was easy and painless. "

Nicole S.

Executive Assistant

"Dialpad is quite costly, it runs about 4x what I would pay for typical phone service, but you do get 4+ times the features you would usually have with standard landlines. So you have to weigh your pros and cons to see if it is worth it at the end of the day. There have been some issues with calls dropping before they make it through to the lines, but it is rare and not something I typically have to worry about."

11. Line2 | Vonage vs Line2

Best budget-friendly and easy-to-use Vonage alternative for small businesses or individuals

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Line2 is great for small businesses and freelancers looking for a simple and cost-effective communication solution. 

With Line2 you can set up multiple phone lines on a single device without needing additional hardware. It focuses on core features like call forwarding, voicemail transcription, and SMS/MMS messaging. 

Vonage, on the other hand, provides a more feature-rich experience. You get advanced tools like call management, CRM integrations, and more robust customer support options. This makes it better suited for larger businesses or organizations.

Line2 overview:

Line2 is a cloud-based VoIP service. It provides you with a second phone number for managing your professional communication on your existing device. 

Line2 offers a full-featured virtual phone system. This includes voice calling, texting, and call management tools. 

Line2 is particularly appealing if you need to keep your personal and professional communications separate. With Line 2 you can also manage your communications from any device.

Line2 features:

• Dual Phone Lines: Line 2 helps you manage two separate phone lines on a single device.
• Unlimited Calling and Texting: Enjoy unlimited calls and texts within the US and Canada with Line2.
• Call Screening and Blocking: Line2 manages incoming calls to screen and block spam.
• Voicemail to Email: You can automatically forward voicemails to your email with Line2.
• Advanced Auto-Attendant: Use customizable auto-attendant features to route calls and play personalized greetings with Line2.
• Cross-Platform Compatibility: Access Line2 across multiple devices, including desktops, laptops, and smartphones.
• Group Conferencing: Add up to 20 participants to a call from any device for group meetings and discussions.
• WiFi Calling: You can make and receive calls over WiFi with Line2.

Line2 reviews from customers:

John L.

Health Insurance Agent/Broker

"One device , two lines makes it a lot easier to communicate with clients that have different lines of products. I sell for multiple companies and Line2 makes it seem that there is a dedicated line for THAT business."

Simon W.

Small Business Owner

"There are some downsides. Texting is glitchy and it only allows one photo (attachment) per text, Not great if, like me, you need to send multiple photos, you end up needing to send multiple texts."

12. Grasshopper | Vonage vs Grasshopper

Best for small businesses and entrepreneurs that need a simple, cost-effective call-and-text solution

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Comparing Grasshopper vs Vonage? Grasshopper is a great virtual phone system that caters to small businesses and entrepreneurs. 

It’s a straightforward, low-cost solution with features like call forwarding, voicemail transcription, and business texting. Plus, you get it all without extra hardware. 

Grasshopper is ideal for you if you don’t need advanced CRM integrations or video conferencing. These come with Vonage’s. other extensive features like call management, international calling, and integration with other business software.

Grasshopper overview:

Grasshopper is another VoIP phone system for small businesses. With Grasshopper you get the professional communication tools you need without additional hardware. 

Grasshopper’s platform allows you to manage calls and texts on an existing smartphone, business landline, or desktop app. No matter your device, you get a range of features that streamline communication. 

Grasshopper also supports key features like multiple extensions, call forwarding, and voicemail transcription. All of which makes it easy to keep communications professional. 

It is especially useful for those who need to manage calls and separate their personal and business communications.

Grasshopper features:

• Business Phone Numbers: Choose from toll-free, local, or vanity numbers for your business.
• Call Forwarding: Forward calls to your mobile phone or any other number.
• Voicemail Transcription: Receive transcriptions of your voicemails via email.
• Business Texting: Send and receive text messages from your business number.
• Simultaneous Call Handling: Handle multiple calls at once.
• Extensions: Provide different extensions for departments or team members, each with its own call-forwarding rules.
• Custom Greetings: Record professional greetings to welcome callers and provide them with options.
• Virtual Fax: Receive faxes as PDF attachments directly in your email inbox.
• Mobile and Desktop Apps: Manage calls, texts, and voicemails from your phone or computer with Grasshopper’s apps.
• Instant Response: Automatically send a text response to missed calls, ensuring you never miss a business opportunity.

Grasshopper reviews from customers:

Amber S.

Customer Support Rep

"Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through."

Greg P.

Small Business Owner

"No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can!"

13. Aircall | Vonage vs Aircall

Best Vonage alternative for sales and customer service teams

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Aircall focuses on supporting call centers and sales teams with robust call management and analytics tools. With Aircall you get over 100 integrations with popular CRMs and other business applications. 

You also get real-time call analytics and features such as call whispering and call monitoring. These features make it a more specialized solution if you need advanced call center capabilities. 

Vonage, in contrast, is more of a generalist VoIP provider. It offers a wide range of unified communications features, like voice, messaging, and video conferencing.

Aircall is more expensive but it's better suited for those looking to improve sales performance and customer service.

Aircall overview:

Aircall is a cloud-based VoIP phone system for sales and support teams. 

It offers key features that streamline operations and improve productivity. One of Aircall’s strongest features is integration with over 100 CRMs, help desks, and productivity tools. 

Customers appreciate Aircall’s easy setup, scalability, and ability to manage communication across multiple channels. For these reasons, it’s an ideal choice for teams that require robust call management and real-time analytics. 

Additionally, Aircall supports hybrid and remote work environments. This enables teams to stay connected and maintain efficiency from anywhere.

Aircall features:

• Power Dialer: Automate outbound calling tasks to increase efficiency and productivity - great for sales teams.
• Call Recording and Monitoring: Record calls and monitor them live for quality assurance.
• AI-Powered Analytics: Access AI-generated call summaries, transcription, and real-time performance insights.
• CRM and Help Desk Integrations: You can integrate Aircall with over 100 tools, including Salesforce, HubSpot, Zendesk, and more.
• Interactive Voice Response (IVR): You can set up smart IVR menus to direct callers to the right team member quickly.
• Call Queuing and Routing: Aircall manages incoming calls with advanced call queuing and customizable routing rules.
• Shared Call Inbox: With Aircall you get a centralized inbox for tracking and managing all customer interactions.
• Voicemail Drop: Send pre-recorded voicemails to save time on repetitive tasks.
• International and Toll-Free Numbers: Use local, international, and toll-free numbers to text and call.

Aircall reviews from customers:

Parveen M.

Managing Director

"I really like how easy it is to use and how powerful and unparalleled the lead source tracking and phone tracking systems are. It's great for consumers to be able to track quotes and sales values, and it's even better to be able to send notification emails when you identify online and offline channels that are generating calls. In addition, the chat log provides insight into marketing efforts and keywords."

Eva J.

Small Business Owner

"But Aircall has some restrictions. This platform is rather restricted in live user monitoring and real time updating, which is vital in the management of live client calls. In addition, the call flow possibilities are rather limited, so sometimes we cannot modify the features to suit our requirements."

14. Zoom | Vonage vs Zoom + Zoom Phone

Best Vonage alternative for those already using Zoom for video conferencing

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Most people know Zoom as a video conferencing platform. However, it also offers Zoom Phone, a VoIP service that complements its other communication tools. 

Zoom is particularly strong in video-first collaboration. It offers seamless transitions between phone calls, video meetings, and team chat. It also integrates with various business tools and uses AI-powered features like voicemail transcription and post-call summaries. 

In contrast, Vonage provides more specialized VoIP services. You get more customizable pricing, advanced call management, and integrations with CRM tools. 

Vonage is a more appealing solution for those prioritizing telephony. Whereas Zoom's strength is as an all-in-one communication solution for video and team collaboration.

Zoom overview:

Zoom is a versatile, cloud-based communication platform best known for its video conferencing capabilities. But with Zoom Phone, you can also get a robust VoIP phone system. 

In fact, Zoom Phone integrates seamlessly with the broader Zoom ecosystem.  It allows you to manage calls, video meetings, and team chats from a single interface. 

Zoom’s platform is particularly beneficial for organizations with remote or hybrid work environments. It does a great job of smoothing transitions between voice calls and video conferences. 

Zoom's ease of use, extensive integration options, and scalability make it a top choice. Choose Zoom if you need to unify all of your communication tools across multiple channels and devices.

Zoom features:

• Unified Communication Platform: Zoom as a platform combines video, voice, and chat.
• Global Coverage: Zoom supports phone numbers in over 45 countries with international calling capabilities.
• Voicemail Transcription: You can automatically transcribe voicemails and deliver them via email with Zoom.
• Call Recording: Zoom offers on-demand and full-time recording with playback and transcription options.
• Salesforce Integration: The native Salesforce integration works well for click-to-dial and automated call logging.
• Call Routing and Queues: Zoom offers advanced call management features like auto attendants, call queues, and intelligent routing.
• Elevate to Video: You can seamlessly transition from a voice call to a full Zoom video meeting.
• Shared Line Groups: Zoom allows multiple customers to share a line and access shared voicemail.
• Analytics and Monitoring: Provides detailed analytics and real-time monitoring.
• Device Flexibility: Zoom works on a wide range of devices, including desktops, smartphones, and traditional desk phones.

Zoom reviews from customers:

Griselda R.

Sr. Operations Manager

"There's always new updates that come in so handy when hosting virtual events. The ease that comes with being a host and co-host when facilitating virtual events diminishes the cognitive overload from facilitating content. One of the most valuable things is sending participants automatically to breakout rooms, especially when we have a mix of joining via laptop, tablet, and phone - this also lifts the burden from the participants and enhances their experience."

Ali A.

IT Support Specialist

"While Zoom Workplace has many strengths, there are a few areas where users might find room for improvement: Bandwidth Requirements: High-quality video and audio can consume a lot of bandwidth, which might be challenging for users with slower internet connections. Security Concerns: Despite improvements, some users still worry about privacy and security, especially with the rise of “Zoombombing” incidents in the past. Cost: For larger organizations or those needing advanced features, the cost can add up quickly."

15. Sideline | Sideline vs Vonage

Best Vonage alternative for those that need a second phone number

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Sideline is a great tool for individuals, freelancers, and small business owners. If you just need a second phone number for business vs personal communications, then Sideline is for you.

Sideline uses your existing carrier network to provide reliable call quality. However, Sideline limits its features to basic calling and texting. In this way, it’s more of a Google Voice alternative.

Vonage vs Sideline, on the other hand, is more robust. Vonage’s inboxes do a better job of unifying your voice and SMS. It even does this alongside your CRM, improving team collaboration. 

Sideline offers simplicity and affordability, but Vonage provides a more comprehensive solution for growing teams with more complex communication requirements​.

Sideline overview:

Sideline is a mobile app that provides you with a second phone number. Like Google Voice, Sideline allows you to manage your business and personal communications separately on the same device. 

Unlike traditional VoIP services, Sideline works with your existing carrier network. This is to ensure call quality remains consistent with your primary line. For this reason, Sideline works well if you experience unreliable internet connections but still need a dedicated business line.

Customers also report that Sideline is easy to set up and use. It offers features like custom caller ID, voicemail, and auto-reply. You can also port existing phone numbers and access texting from the web.

Sideline features:

• Second Phone Number: Sideline works well as an additional phone line for calls, texts, and voicemail.
• Carrier Network Integration: Sideline uses your existing carrier network, not VoIP, for reliable call quality.
• Voicemail Management: You can customize voicemail greetings and manage messages separately from your primary line with Sideline.
• Auto-Reply: Sideline makes it easy to set up automated text responses for missed calls.
• Web Texting: You can send and receive texts from your computer using the Sideline web portal.
• Spam Detection: Sideline automatically filters out spam calls and potential fraud.
• Custom Caller ID: Custom caller ID settings make it easy to distinguish between personal and business calls.
• Unlimited Messaging: You can send unlimited SMS, MMS, and group messages.
• Number Porting: You can bring your existing phone number to Sideline.
• Team Number Feature: You can assign a phone number to multiple devices. This allows team members to share responsibilities for answering calls and texts.

Sideline reviews from customers:

Joseph M.

Computer Technician

"The ability to have a secondary phone number makes this app extremely useful."

Brad T.

Independent Insurance Agent

"The cost has gone up but still a good value."

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Frequently Asked Vonage Alternative Questions

Below is a list of questions frequently asked when migrating to a Vonage alternative.

What does Vonage SMS pricing look like?

Vonage SMS pricing varies depending on the type of service and the phone numbers you use. 

Do you use one of  Vonage’s Business Communications plans? If yes, then Vonage includes SMS and MMS messaging alongside voice services and video collaboration. 

Interested in using Vonage's SMS API for application-to-person (A2P) messaging? The costs are generally per message based on the carrier and type of message.

Why is Vonage SMS not working? Why is Vonage SMS down?

Recent service disruptions and compliance issues are why Vonage SMS isn’t working. Here’s a more detailed explanation:

1. Temporary Service Pauses: Recently, Vonage announced a temporary pause of SMS traffic for U.S.-based customers. This particularly affects Vonage bulk SMS due to compliance and anti-spam filtering concerns. Vonage is working with its SMS partners to restore full service​.
2. 10DLC Registration: You may need to ensure that your Vonage business SMS registration is complete. Carriers actively block SMS sent from unregistered phone numbers.
3. Content Blocking: Carriers may block messages containing certain keywords due to anti-spam filters. Additionally, carriers may flag messages with links, causing delivery failures​.

What steps should I take before canceling my Vonage account?

Back up your customer and conversation data and export it before you cancel your Vonage account. Also, be sure to review your Vonage contract and cancellation terms.

How do I ensure that I don’t lose customer data when switching platforms?

Export all relevant data from Vonage. You want to ensure you don’t lose customer data when switching to a Vonage alternative. 

This data might include customer contact information, conversation histories, and review records. Use Vonage’s export tools to download this data in a .csv file.

How long does it typically take to transition from Vonage to a Vonage alternative?

Transitioning from Vonage to a Vonage alternative typically takes a few days to several weeks. 

Your transition time depends on data migration complexity, phone number configuration time, and setting up your new system.

You can complete a simple transition in a few days. Other more complex setups may require additional time to ensure everything is fully operational.

Can I run both Vonage and my Vonage business alternative simultaneously during the transition?

Yes, you can run Vonage and your new platform simultaneously during the transition period. This approach can help you make sure your data is correct and that your new platform works as expected.

Will my customers experience any downtime during the phone number hosting or porting process?

Your customers may experience some downtime during the phone number hosting or porting process. This process is largely seamless since the transfer occurs behind the scenes. 

However, there might be a brief period—usually just a few minutes—where your phone number isn’t available.

To minimize any potential disruptions, inform your customers in advance and provide alternative contact methods if needed.

Most service providers will work to ensure minimal downtime, often scheduled during off-peak business hours.

Can I keep all my existing customer conversations and messages when switching platforms?

Yes, you can keep all of your existing customer conversations and messages when switching to Vonage alternatives like MessageDesk. For others, it depends on the capabilities of your selected Vonage alternative platform. 

Before the switch, export all of your conversation data to a .csv from Vonage using its data export tools. 

Make sure your new platform supports importing your data.

What are the terms for canceling my Vonage contract?

The terms for canceling your Vonage contract can vary depending on your specific agreement with Vonage. 

Generally, you should review your contract for details on the cancellation policy. This includes any required notice period, potential early termination fees, and obligations you must fulfill before canceling. 

Some Vonage contracts may require a 30-day notice, while others might have specific terms tied to your contract’s length. 

If you're still under a fixed-term contract, you might face penalties for early termination. Contact Vonage’s customer support team to clarify the cancellation process. You’ll want to ensure that you understand any financial implications before proceeding.

How do I ensure Vonage won’t charge me after I switch?

To keep Vonage from charging you after switching, cancel your account through customer support. You’ll also want to obtain written confirmation of your cancellation date. 

Be sure to review your final bill for accuracy and monitor your bank statements for any unexpected charges. You’ll also want to keep records of all communications in case you need to dispute any charges.

What should I do if Vonage tries to enforce early termination fees?

Review your contract terms and conditions regarding early termination if Vonage tries to enforce fees.

Does the contract state any termination fees? If yes, then you’ll most likely need to pay them. 

However, you can try negotiating with Vonage. Explain your reasons for canceling, and request a waiver or reduction of the fees. 

Think your fees are unfair or not clearly outlined in the contract? You might consider disputing them through Vonage's customer support or seeking advice from a legal counsel to explore options. 

Be sure to document all communications for reference.

Can I transfer my Vonage contract or services to another business if needed?

Transferring your Vonage contract or services depends on the terms of your Vonage contract. Most service agreements include clauses about moving or assigning your contract.

If your contract allows, you might be able to transfer your agreement to a Vonage alternative. If you can’t transfer, you may need to revise the contract or explore other options.

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Ready for a Vonage SMS alternative?

MessageDesk can help you keep your existing Vonage number and use it for SMS.

We’re here to help you find the best ways to communicate. Especially to maintain a strong and positive presence with your contacts and customers.

Ready to get started? Your next step is to meet with a MessageDesk messaging expert.