Too many conversations? Too many phone lines? Unify texts and teams with one inbox.
One Inbox - One Number
Route all texts through a business number to one inbox.
Filter & Sort Conversations
Views and filters get messages to the right teams.
Assign Teammates
Assign conversations for fast service and responses.
One Inbox - Any Device
Message on-the-go from a phone, tablet or computer.
One inbox - one number
Unify all text conversations with one team inbox.
Too many different phone numbers for all of your different teammates across your business or organization? Let's get that down to one.
- Text-enable your existing business landline or VoIP number.
- Every inbox is one-to-one with a 10-digit phone number.
- Consolidate support, billing or any other phone line into one.
Filter & sort
Route messages to the right team with views and filters.
Clarity eliminates confusion. Create custom views and use filters to see who's waiting, who needs a response and what's been resolved.
- Create color-coded custom views for teams or departments.
- Filter conversations by newest to oldest, waiting, replied or assigned.
- Open new conversations and close them when things get resolved.
Assign teammates
Fast service and response times start with assignment.
Ownership equates to responsibility. Conversation assignment makes it fast and easy for teammates to take charge and deliver solutions.
- Assign conversations to yourself or any other teammate.
- Change conversation owners as contacts move through your process.
- Set permission levels for teammate access to certain conversations.
One inbox - any device
Keep connected to contacts as a team from any device.
Business doesn't always take place in the office. Get access to your team inbox from any device including mobile, tablet, and computer.
- Download MessageDesk's iOS app to your iPhone or iPad.
- Text from any Android device using the Android app.
- Log in from your computer or any device with a web browser.
Additional team inbox resources.
Check out these additional shared team inbox resources.
The Inbox Zero Method | How to Manage Email, Texts, & Chats
What is Inbox Zero? What is the Inbox Zero method? Learn how to achieve Inbox Zero.
Operations & Teams |
8 min. read
2022’s Top Shared Team Inboxes for Managing Conversations
Here’s a list of the top team inbox software and shared inboxes for teams.
Operations & Teams |
10 min. read
What’s An SMS Inbox? How to Text as a Team With an SMS Inbox
Tips and a list of the best team communication apps and internal communications software.
Operations & Teams |
10 min. read
