Need reviews, feedback, or better engagement? Texts get up to 98% open rates.
Scheduled Follow-Ups
Schedule one-time and recurring text message follow-ups.
Templates & Tags
Save and standardize the messages you send all the time with templates.
Online Review Collection
Text links to online customer review sites for frictionless review collection.
Polls, Surveys & Forms
Link to forms or create text polls and SMS surveys with autoresponders.
Scheduling & automation
Save time with scheduled automatic follow-up texts.
Following up takes time and energy. Scheduled texts make it easy to automatically ask for reviews or send links to polls and surveys.
- Schedule one-time or recurring texts any time in advance.
- Text individuals or broadcast to entire contact lists or groups.
- Set up auto responses with keyword-based “text-to” campaigns.
Templates & personalization tags
Personalize and pre-save follow-up text messages.
Use pre-saved templates and personalization tags to save time and standardize the follow-up messages you send all the time.
- Compose unlimited pre-saved text message templates and add links to review sites, forms and surveys.
- Auto-insert tags like {{ FirstName }} to personalize messages.
- Tags work just like email merge tags, but for text messaging.
Online reviews
Follow up to get more online reviews.
85% of people are willing to leave a review, but few actually do it. Text review requests to gauge customer satisfaction and get more reviews.
- Copy and paste links to review sites into pre-saved templates.
- Schedule follow-up text messages at any time interval.
- Improve customer experience and prevent negative reviews with automatic follow-up and thank-you texts.
Polls & surveys
Improve response rates and get faster feedback.
Collect feedback the easy way with text message autoresponders and links to forms. Seamlessly route contacts to forms or survey platforms.
- Set up autoresponders for multiple-choice text surveys.
- Schedule broadcasts to any-sized contact group.
- Pre-save texts as templates with links to polling and survey sites.
Integrations
We get along well with your other business tools.
Additional Resources
Check out these additional review, survey, and poll resources.
Ultimate Guide to Google Reviews (2021)
Everything you need to get Google reviews in 2021. Learn how to link to Google Reviews, send a Google Review link, claim a Google My Business page, and more.
Google Reviews |
13 min. read
Guide to SMS Text Message Surveys and Polls
Learn how to send survey text messages and text message polls with MessageDesk and Google Forms. Texting gets you instant responses fast!
Polls & Surveys |
6 min. read
How to Ask Customers for Google Reviews + Examples and Templates
Learn how to use texts, emails, calls, and more to ask customers for Google reviews.
Google Reviews |
10 min. read
