Service & support

Conversational Team-Based Text Support & Service

Keeping connected takes time and energy. Texting helps businesses and teams manage, assign, support and service customers.

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"Texting from our business phone number is priceless. Our clients connect with us directly."

Susan W. - Office Manager

"I love the text blast and the ease of use! MessageDesk has been easy to use for everyone in the office."

Kayla S. - Accounting Manager

"Happy Customer! Works as advertised. Easy to set up."

Gregory G. - IT Administrator at Legal Practice

Need to reduce phone time? Text messages get up to 98% open rates.

Conversational Text Support

Manage and assign SMS and MMS text conversations as a team using your business landline number.

Mass Text Broadcasts

Reach your entire audience with alerts, updates, and more using text message broadcasts.

Keyword Campaigns & Forms

Set up text alerts and keyword-based autoresponders for instant answers to questions.

Automatic Out-of-Office Texts

Keep daily operations running smoothly and manage expectations with automatic out-of-office texts.

Conversational support & service

Keep things conversational with team-based business text messaging.

People prefer personalized, authentic interaction and they want it in real-time. Texting helps teams keep things conversational.

Manage inbound and outbound texts from a shared inbox.
Resolve service issues with SMS and MMS support.
Text-enable a toll-free or 10-digit local business number.

Mass text broadcasts

Broadcast updates and messages to your entire audience.

Send carrier-verified, high-volume, text broadcasts to hundreds of contacts from a 10-digit local or toll-free 800 phone number

Organize contacts into groups for targeted messaging.
Create custom templates and add tags like {{ FirstName }}.
Send high-volume marketing and sales campaigns.

Autoresponders

Auto-confirm appointments and account information.

Set keywords to automatically trigger a text response for hours of operation, appointment dates, confirmations, and follow-ups.

Use keywords like “CONFIRM” or “RESCHEDULE” for prompt responses.
Chain keywords for confirmation and scheduling workflows.
Use keywords like “ACCOUNT” or “DUE” to auto-answer questions.

Out-of-office text messages

Manage expectations with automatic out-of-office texts.

Text automatic out-of-office message when you’re away. Perfect for small businesses and offices with variable hours of operation.

Set daily availability on an as-needed basis.
Autorespond with texts based on your own operating hours.
Change availability to match holiday hours and more.

Integrations

We get along well with your other business tools.

Sync MessageDesk with your other business tools to save time, keep things consistent and get real-time access to info.

QuickBooks Online

Zapier

See all integrations

Additional service and support resources.

Check out these additional customer service and support resources.