MessageDesk 2.0
A Shared Inbox
That Means Business
- Unify up to 50 phone numbers within a single Inbox.
- Easily manage, assign and communicate as a team from a central inbox.
- A conversation-first approach that intends to meet you wherever your contacts reach you.
Why Version 2.0?
One Inbox, Many Lines
Tired of multiple inboxes?
Unify up to 50 phone lines in a single inbox with Version 2.0
Improved Compliance
Tired of managing opt-out by phone number?
Unify opt-out across your entire phone system. Ensuring you never message the wrong people again
Built for Teams
Teammate-specific needs?
Set per-user permissions for your entire team. Ensuring people only have access to the right conversation data.
We believe in 2-way conversations
Business is better when it's a 2-way conversation
MessageDesk 2.0 is designed for starting and managing conversations. Not spamming contacts
Assign Conversations
Work as a team by assigning and delegating conversations to teammates
Create Inbox Labels
Keep your inbox tidy by organizing conversations into folders
Schedule Messages
Improve effectiveness by scheduling follow-ups and SMS reminders
Out-of-Office Reply Automation
Automate replies when your away from the inbox
SMS Signatures
Keep your team professional by applying SMS signatures to each response
SMS Templates
Speed up reply times by creating SMS templates you can re-use
In the office or on the go.
MessageDesk works wherever you work.
2.0 delivers a redesigned mobile app, brand new desktop app and refined browser experience.
Made for teams
iOS and Android Mobile Apps
2.0 introduces brand new mobile apps that prioritize conversation management.
Native Desktop Applications
Download and use MessageDesk from your laptop or desktop computer.
Redesigned Browser Experience
A brand new web experience that's faster, more reliable and easier to use than version 1.0
Connect every phone number.
Add multiple phone numbers & teammates to an inbox. Create multiple inboxes
Many phone numbers, one inbox
Text-enable your entire business phone system within one inbox. Keep things simple and let your team manage every conversation from a shared inbox.
Enterprise grade controls and security
Customize your account based on the complex needs of your organization. Ensure only the right people have access to certain conversations.
Manage multiple inboxes
Organize your company across multiple inboxes. Keeping your phone lines and teammates unified where needed and separated when required.
Coming Soon: Facebook Messenger Support
Unify your communications into a single inbox by connecting your various FaceBook business profiles to MessageDesk
2.0: An Inbox that meets you wherever your contacts reach you
Get a sneak peek at the 2.0 Inbox in the interactive demo below:
2-way SMS
Unify how your company sends and receives text messages.
2-way Chat
Start conversations on your terms, from your website with a configurable chat experience. Enabling your teams to turn website visitors into real 2-way conversations
More communication channels
Throughout 2024 and beyond MessageDesk will deliver new ways to reach contacts. Ranging from Voice calls, direct messaging and other forms of engagement. Our goal is to meet you wherever your contacts reach you.
Workflow Builder & Automations
Create custom automations that automatically respond to messages, organize your inbox and route conversations across your team
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Chatbot & Forms
Start conversations from your website or share forms to build your contact list.
VoIP provider integrations
Connect VoIP providers like RingCentral and Dialpad to your MessageDesk inbox.
Launching Summer 2025
Phase 1: Early 2025
Beta Testers and Early Adopters
Initial Beta testers and early adopters get access and work closely with our product team to provide feedback and fix bugs
Phase 2: Spring 2025
Product Launch
In Spring 2025, Version 2.0 will be available to anyone. A specific date is TBD.
Phase 3: Summer 2025
Multi-Channel Launch
Summer 2025, MessageDesk V2 will launch secondary channel support alongside traditional SMS.