Communication is what gets people and things to the right places at the right times.
But smooth operations require communication methods and tools that are quick, easy, and accessible by all.
This is where text message dispatching comes in handy.
Text messaging for logistics, trucking, and transportation companies makes it possible to:
So read on as I cover:
Let's get started!
Text dispatch is SMS business text messaging for logistics, trucking, transportation, or delivery companies. SMS dispatch software makes it possible for teams of office staff, drivers, and other personnel to keep connected from anywhere using SMS text messaging. Dispatch and logistics SMS examples often include:
Dispatch messaging and logistics messaging are all about timing. People, goods, and services need messages that get them to the right places at the right times.
For this to happen everyone needs quick, fast, and easy communication.
It’s faster to text and text messages have up to a 98% open rate. This means messages get read and things get done. Everyone’s on the same page.
Of course, there will always be a place for email and voice calls as part of logistics and delivery communications.
But people don’t answer their phones and they don’t listen to their voicemail. Plus, everyone has a phone that’s text-enabled. And texts are 7 times more likely to get a response compared to email.
With proper implementation, logistics, trucking, and transport companies often find that business text messaging is an excellent way to communicate with:
We’re all used to having information at our fingertips. We all want real-time updates. With text messaging, you can send timely updates to customers, clients, and others for:
For instance, you can send an SMS when an order is out for delivery. Depending on the time of year, what happens if there are any delays due to inclement weather or traffic?
You can send out a text message broadcast to let everyone know. This keeps everyone updated, enhancing transparency and customer experience.
Also, you can use SMS to collect customer feedback and ask for reviews.
Modern business texting solutions (including MessageDesk) let you add a Google review link in text messages. This enables a speedy collection of quality reviews.
Besides facilitating constant communication, you can also use texting as a customer service tool.
Two-way text messaging can help customers reach out to you with their queries or complaints.
It saves them the hassle of creating service tickets or waiting for a reply to their emails. It can also reduce overall call volume for those who call in with delivery and logistics-related questions.
Coordination between teams, office staff, and delivery drivers leads to frictionless daily operations. This kind of dispatch text messaging can help with:
Transport and logistics businesses that need to communicate internally often use a shared team SMS inbox. This allows office staff and others to route, assign and resolve inbound text conversations from drivers and people in the field.
A team inbox adds operational efficiency and makes it easy to see who and what needs responding to.
You can also use a mass text to send bulk SMS text messages. This is how you update everyone in the organization about scheduled training, changes in weather conditions, and other updates and reminders.
Delivery drivers and people in the field are the lifeblood of every logistics company. They need access to information like:
You can always email or call regarding updates to these details.
But people in the field don’t always have internet access.
Even if they do, scrolling through lengthy emails isn’t practical, especially when driving. Phone calls from office staff can also compromise safety.
However, dispatch text messages can help you overcome these challenges.
SMS can help you communicate with everyone quickly. Whether you want to confirm a delivery location or share a last-minute change in the schedule.
You can even request delivery updates via text and ask to share an MMS picture message to confirm delivery.
Texting also comes in handy when professional truck drivers face problems on the road.
If a driver has problems they can text back to the office for updates.
Everyone sending text messages from personal phones doesn’t work in the logistics industry. This creates problems like:
To solve these problems, you need a business texting platform suitable for team dispatch text messaging.
Here’s what you need to know and how to get started.
A simple Google search for SMS dispatch software will return a bunch of business text messaging options (including MessageDesk).
The choice of texting service is up to you. But make sure it offers the following features:
MessageDesk offers all of these features. It’s designed to improve and streamline common dispatch workflows and internal team communication.
Platforms like MessageDesk automatically provide you with a new 10-digit phone number. You can later select a number of your choice based on your area code or request an 800 number.
Additionally, some SMS dispatch services allow you to forward phone calls and set up text extensions.
MessageDesk makes it easy to import contacts from a .csv file.
Once you’ve imported your contacts, you can segment the list into different groups, such as customers and drivers.
You can start sending out broadcast messages to your stakeholders once you’ve got your text message platform set up.
Platforms like MessageDesk make it easy to personalize messages and pre-save them as templates with tags, media, and links. You can select a suitable template and customize it according to your preferences.
Once your text is ready, you can send it right away or schedule it to send at a later date.
As people respond, the team inbox will automatically sort and filter conversations. When conversations get resolved they’re closed.
This can help you get real-time updates about status, delivery, routes, and more.
Messaging solutions like MessageDesk are all about time savings, efficiency, and ease of use.
Wondering exactly what to text? To help you out, feel free to choose from our pre-built message templates.
I’ve included a few examples below for dispatchers and logistics companies:
You can use a truck dispatch template for free to notify customers when their order is out for delivery. Similarly, you can use a thank you template to connect with customers after successful order completion. You could also request a review through this message.
You can use pre-saved templates to share traffic and weather news with delivery drivers. Similarly, you can update them about shift schedules and training programs.
Office staff can use the following templates.
Text messaging for transport, dispatch, and trucking companies can help you overcome various communication challenges. It’s an excellent tool for facilitating communication amongst office staff, drivers, and customers.
But your efficiency depends on your choice of texting platform. MessageDesk can help you maximize messaging efficiency and improve customer satisfaction.
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