Text support & service
Improve support - reduce phone time and interruptions.
Phone calls can be costly interruptions. Texting helps you manage day-to-day conversations and smoother operations with conversational customer support and service at scale.
Conversation assignment
Manage customer and staff conversations as a team.
Texting as a team gets easier with a shared team inbox tied to a 10-digit phone number. Assign text conversations to individual team members for greater oversight and messaging unity.
Scheduling & automation
Schedule and automate reminders, alerts and updates.
Scheduled text reminders can help reduce appointment no-shows, smooth operations and save time. Schedule one-time and recurring text alerts and updates to individuals or contact groups.
Additional features
More features for office staff, teams & multiple locations
Keep connected to contacts and customers from anywhere, at any time, on any device.
Skip the group chat. Import and organize contacts into groups and send one-time or recurring text messages. Works just like email BCC, but for texting.
Manage expectations by setting up office hours and automatic out-of-office texts that let customers know you’re away.
Spin up a new 10-digit phone number with a local area code or text-enable your existing business number.
We get along well with your other business tools.
Sync your MessageDesk contacts with small business accounting software like QuickBooks Online and Xero.
Additional Resources
Check out these additional business text messaging resources.
