Text support & service
Improve support - reduce phone time and interruptions.
Phone calls can be costly interruptions. Texting helps you manage day-to-day conversations and smoother operations with conversational customer support and service at scale.
Learn more about conversational text support
Conversation assignment
Manage customer and staff conversations as a team.
Texting as a team gets easier with a shared team inbox tied to a 10-digit phone number. Assign text conversations to individual team members for greater oversight and messaging unity.
Check out conversation management features
Scheduling & automation
Schedule and automate reminders, alerts and updates.
Scheduled text reminders can help reduce appointment no-shows, smooth operations and save time. Schedule one-time and recurring text alerts and updates to individuals or contact groups.
See how scheduling and automation work
Additional features
More features for office staff, teams & multiple locations
Keep connected to contacts and customers from anywhere, at any time, on any device.
Skip the group chat. Import and organize contacts into groups and send one-time or recurring text messages. Works just like email BCC, but for texting.
Learn more about group broadcasts
Manage expectations by setting up office hours and automatic out-of-office texts that let customers know you’re away.
Check out automated texting features
Spin up a new 10-digit phone number with a local area code or text-enable your existing business number.
See number options
Integrations
We get along well with your other business tools.
Sync your MessageDesk contacts with small business accounting software like QuickBooks Online and Xero.
Additional Resources
Check out these additional business text messaging resources.
Guide to SMS Customer Service & Conversational Messaging
Learn how an SMS texting service works for customer service and conversational messaging. We show you 7 ways to provide SMS text support + free templates.
Support & Service |
11 min. read
Group Text or Mass Text - Why Use a Mass Texting Service
Group texts vs. mass texts and why mass texting services are best for bulk SMS.
Messaging Insights |
4 min. read
The Ultimate Guide to SMS Texting for Sales People & Sales Teams
Texting for sales: The ultimate guide to sending sales messages to prospects, leads, and more.
Make Sales |
30 min. read
